After years working for RCA and IBM Corporation, Brian returned to Scranton, PA and joined his first insurance agency in 1977. Brian received his insurance license in 1980 after studying at Pennsylvania State University.
In 1989, Brian co-founded and became the managing partner of Joyce, Jackman & Bell. His responsibilities include administrating large, national accounts. He is also an expert in both national and international underwriting requirements. As managing partner, Brian assumes administrative duties of the agency and oversees all personnel.
Brian earned his Bachelor of Science degree in Accounting from the University of Scranton.
He resides in Dunmore, PA with his wife, Marian. He is active in community services, including various community fundraising activities.
John began his insurance career in 1977 as an agent with the Eugene F. Hickey Agency in Scranton, PA. He then moved to a position at Franklin Life Insurance Company, Wilkes-Barre, PA.
In 1989 John brought his diverse insurance background and expertise to Joyce, Jackman & Bell Insurors.
Presently a partner in Joyce, Jackman & Bell, John divides his time between overseeing the sales department and mergers and acquisitions. He is one of a select few agents trained in structured settlements and develops specialty insurance programs for specific industries.
John is a member of the Northeastern PA Association of Independent Insurance Agents; NARTA; ARM; IMMS; NASSTA; Donegal Insurance Council; and Penn Millers Insurance Co. Council. He is a former Eastern Agents Council Representative for Ohio Casualty and National Grange Mutual and former president of the board of directors of Fox Hill Country Club and St. Joseph's Children's Center.
A graduate of King's College, Wilkes-Barre, PA, where he earned a Bachelor of Science degree in Business Administration, John also attended Dickinson College in Carlisle, PA, where he received intense training in Property and Casualty Insurance. Shortly thereafter, he obtained an Agent and Broker License as well as a Surplus Lines Broker License.
John resides in Moosic, PA with his wife, the former Maricay Lydon, and their two children, Marley and Evan.
With over 26 years of commercial lines underwriting experience, Lee began his insurance career at Liberty Mutual's home office in Boston, MA, where he completed an intensive insurance training program. He was an underwriter in Liberty's commercial lines division for three years before joining the agency ranks.
He has worked in various agency capacities over the past 23 years, including commercial underwriting, placement, account servicing and sales. He joined Joyce, Jackman & Bell in 1989.
Lee is a graduate of Wilkes University in Wilkes-Barre, PA and a member of the Northeastern PA CPCU Society Chapter. Lee resides in Kingston with his wife.
Andrew has been working in the financial services industry since 1995. He began his career as a Financial Advisor with Paine Webber in Greenwich, CT with a focus on retirement income planning and wealth preservation. He continued his career at Fidelity Investments until 2004 when he decided to join his family owned insurance agency, Joyce Jackman & Bell.
Since then, Andrew has focused on working with business owners and top-level executives across the country, assisting them in managing their insurance programs. This includes property, liability, workers compensation and employee health benefits.
In 2005, he attained the certification of Commercial Lines Certified Specialist from the Hartford School of Insurance. Andrew is a graduate of the University of Scranton with a Bachelor of Science degree in Finance.
Andrew lives in Dalton, PA with his wife, Kathy, and their two children.
Heather worked for State Workmen's Insurance Fund before she joined Joyce Jackman & Bell Insurors in 1989 as a clerical support staff member. She became the bookkeeper and then promoted to Assistant Controller, performing all the day to day accounting functions for both Joyce Jackman & Bell Insurors and Joyce Haggerty Bell Insurance Group. Heather is also responsible for drafting the client financing agreements with the appropriate lenders and monitoring the obligation until completion.
So proficient with computer applications, AMS Administrator was added to Heather's credentials in 1996. She oversees the daily processes in the management system, training and troubleshooting. In addition to these responsibilities she orders all the office supplies. Always willing to help with any project or situation that arises, Heather is the "go to" person in the agency.
Heather volunteers her time for many causes, always working quietly behind the scenes. She is a very active in her church and serves as its Treasurer. She is the mother of two children, Kayla & Justin.
Tom has an extensive financial services background with 25 years experience in risk management, loss control and commercial & personal insurance. Tom is licensed in the Commonwealth of Pennsylvania in areas of Property & Casualty, Life, Accident and Health Insurance.
As a Commercial Lines Insurance Risk Manager, Tom identifies and evaluates risks and opportunities that are specific to our clients' businesses. He also engages the vast resources of JJB to uncover "gaps" or weaknesses in our clients' existing insurance programs due to shifts in business models, industry changes or general economic conditions.
Tom is a graduate of the University of Scranton with a Bachelor of Science degree in Accounting.
Nancy joined Joyce, Jackman & Bell in May 1996. She started her insurance career in 1976 as a Customer Service Representative in Bethlehem, PA after attending Brandywine College. Her experience stems from both agency and company ranks. She came to the Wyoming Valley as a Commercial Lines Underwriter with Royal Insurance in 1981. She received her CIC designation in 1981, CPCU designation in 1993, her Associate in Risk Management designation in 1999 and her Associate in Underwriting designation in 2001.
Nancy resides in Dallas, PA with her two children.
Kelly is a graduate of Marywood University with a degree in Marketing. She has 13 years of experience in the insurance industry, licensed in property and casualty and life insurance. Kelly began her career with Nationwide Insurance as a personal lines and customer service specialist. In that position, Kelly focused on ensuring client knowledge and satisfaction while also focusing on sales growth for the agency.
She joined the Joyce, Jackman & Bell team in 2011 as their Director of Sales & Marketing in their personal lines department. Kelly is committed to providing the Joyce, Jackman & Bell clients with the highest levels of service and support.
Kelly resides in Scranton, PA with her husband, Sean, and their two children, Noah and Maggie.
Janice joined Joyce, Jackman & Bell in 1989. As a fully licensed insurance agent, she is responsible for client service for mid to large accounts. She is Chief Underwriter for Commercial and Contract Surety Bonds and manages office operations and client support staff of seven.
Janice received her Associate Degree in Business from Lackawanna Junior College and lives in Avoca, PA with her husband, Stan and their three children.
Ellen has over 16 years of experience in the insurance industry. She began her career in 1994 as a Claims and Payments Specialist for Pennsylvania Claims, a third party administrator for Workers' Comp self-insured companies. She joined the parent company, Chamberlin Insurance, in 1997 to head up their Claims Department and became a fully licensed insurance agent in 1998. In 2000, she joined Joyce, Jackman & Bell as Client Service Manager for our Personal Lines division. She was promoted to Senior Client Service Manager for Commercial Accounts in 2008. Since then Ellen has worked tirelessly to maintain a customer retention rate in excess of 96%.
Patty has over 25 years of experience in the insurance industry. Her career began with the Volpe Agency as a Commercial Lines Underwriter. The next phase of her career would be medical insurance, working for a private practice and later in insurance claims for a major hospital. In 2009 Patty joined the Joyce Haggerty Bell Group as a Commercial Lines Underwriter and Service Manager. She has received intensive insurance training throughout her career earning her Commercial Insurance Service Representative designation and an IIA designation from Penn State University.
Patty works closely with her clients, fulfilling the insurance needs and providing the highest standards of customer satisfaction.
Patty is married and has two sons, Lenny, a school teacher and Christopher, a Senior Security Architect at Zappos, His wife Krystlynn is a Staff Sargent in the Air Force
Leah has over 33 years of experience working as a licensed agency insurance underwriter. Since joining Joyce, Jackman & Bell in 1989, Leah has honed her expertise as a Commercial Risk Manager on small, medium and large size accounts including all property, general liability, and workers' compensation coverages. In 2003, she was awarded a Certificate in General Insurance from the Insurance Institute of America.
Leah resides in Wilkes Barre with her husband and children.
Kristy joined the team at Joyce, Jackman & Bell in 1996 as a receptionist. Her enthusiasm and drive garnered her a promotion to Billing & Collections Manager two years later. In 2003 Kristy became a fully licensed agent in Property & Casualty Lines. She excels in building lasting relationships by providing her clients with unmatched customer service.
Adria is a 2003 graduate of Pennsylvania State University with a Business Management and Marketing degree. Her primary work experience includes the Perry Law Firm and most recently the Kelley, Polishan & Solfanelli Law Firm as a legal assistant. Adria joined Joyce, Jackman & Bell Insurors in 2014 and attained her Property & Casualty license in 2016. While Adria is experienced in both Business & Personal Insurance, she focuses her efforts in managing our personal accounts and providing our clients with the highest standards of customer satisfaction.
Adria resides in Old Forge with her husband, Kevin, and their dog, Duke.
Jim's insurance career spans three decades. He was a Systems Specialist with Pennsylvania Millers Mutual for fourteen years and with Guard Insurance Group working in statistical reporting. Prior to joining Joyce, Jackman & Bell Insurors as a Claims Service Manager in 2010, he worked at Joyce Insurance Group from 2003 to 2010.
Jim is the key contact when a claim is made and excels at guiding our clients through the claims process. His calm demeanor and knowledge assures our clients that their claim process will be smooth and a timely resolution with the insurance carriers will ensue.
Jim earned his Associate Degree from Luzerne County Community College in Business Data Processing, an Associate in Automation Management Designation from the IIA as well as his Pennsylvania Insurance License.
Lenore joined our agency in 2003, assuming the dual responsibilities as a Customer Service Representative and head of Agency Licensing. Lenore began her career as a Billing Supervisor for Geisinger Health Care Systems in 1991. In 2007, she was promoted to Claims Service Manager, where she excels at guiding our clients through the claims process.
Erin is embarking on a second career at Joyce, Jackman & Bell Insurors as a Client Service Support Specialist. In this role, she assists our client service managers by updating personal and commercial policies with renewal and claim information. Erin joined the agency in 2013 after 28 years in Higher Education Administration and now in a role reversal has become a student of the insurance industry working toward her licensing. Erin brings an unwavering commitment to customer service, which has been at the core of her career success and dedication to providing a positive experience for clients with every interaction.
Michael is a Client Service Manager in our Commercial Lines Department. He is licensed in Life, Accident & Health, and Property & Casualty Insurance.
Before joining Joyce, Jackman & Bell Insurors, Michael worked at Highmark Blue Cross Blue Shield in Wilkes Barre, PA as a Sales Support Analyst in Client Implementations. He was responsible for the overall administration and oversight of activities for the sales office.
Michael is a graduate of Old Forge High School and the University of Scranton with a Bachelor of Science Degree in Marketing. Michael resides in Old Forge, PA with his wife, Alicia, and their two children, Michael and Maddie.