Customer Testimonials
“Someone is always there for us when we need it most. You instill the qualities of kindness, patience, and a feeling that we are a part of a larger family.”
Dr. S., customer since 2009
“I feel that Joyce, Jackman and Bell has always looked out for my best interest and does a thorough job to make sure I have the best coverage possible at a reasonable price.
David V., customer since 2007
“Agency was extremely helpful in acquiring an additional insurance policy that fits our organizational needs. It took several weeks and several questionnaires but Leah was relentless. Grateful.”
Customer since 2015
“Kelly is very personable and easy to work with. She is extremely responsive to my calls and always offers assistance with my insurance needs.”
Customer since 2018
“I have been dealing with Joyce Jackman & Bell for at least 20 years. I have General Liability and Professional Liability Insurance and dealt with Patty Ramano. Found them to be courteous, fair priced, patient. ”
William S., customer since 2009
“Always very approachable! Also if you leave a message, they always get back to you promptly!”
John C., customer since 2002
“Ellen has been amazing to work with, she has answered all my questions in a timely manner, and has been extremely polite and respectful.”
Kim H., customer since 2021
“Have worked with you for several years and know the players. Jim Zezza is always helpful and pleasant.”
Customer since 2006
“Kristy is always very professional, while at the same time very personable. Her response time to anything that we need is always impeccable. She is a pleasure to work with.”
Customer since 2017
“I have always received great service from my Client Service Manager. I would highly recommend Janice Waleski and the company.”
Customer since 1996
“Always have the answer…if not will get it for you!”
Mary G., customer since 2007
“Outstanding customer service! Without me even asking, Joyce, Jackman & Bell found and offered me a better car insurance rate. Not something you would expect from an insurance agency unless you asked. Extremely satisfied with the agency and every agent I’ve dealt with over the years.”
Robert R., customer since 2002
“I had a tight timeline. Andrew Bell produced a policy for me in short order that was more suited to our needs and saved us about 40%.”
Christopher H., customer since 2020
“Adria Gaughan is the best! She is always available to answer my insurance questions :)”
Customer since 2021
“This company is the best. I never have to wait long for a reply when I need something. Also, I never feel the need to shop around because I believe they offer the best prices around.”
David W., customer since 2015
“Excellent service for many years particularly at renewal times and especially by Leah Kendra and more recently Jim Zezza as well.”
Frank S., customer since 1993
“Always looking to save and provide us with the best rates, plus always prompt and courteous replies to our messages!”
Joseph Bukowski, Throop, PA
“You guys always do a great job in getting back to me whenever I request any insurance information.”
Robert Sobeck, Trucksville, PA
“I feel comfortable knowing that JJB always has my best interest at heart.”
Greg Barnic, Moosic, PA
“Andrew Bell was very helpful in guiding us through the best insurance options for our self-storage facility. We are new to the industry, his expertise is very valuable. I highly recommend this firm.”
Mark Davie, DFT Self-Storage, Decatur, TX
“We’ve been customers for over 20 years and have been satisfied with the service of your company. We would certainly recommend you to our friends.”
Thomas & Judith Balsavage, Carbondale, PA
“I’m incredibly happy with Joyce, Jackman, and Bell; particularly the service that both Adria and Kelly provide. I’ve been with JJB for years and feel I can contact them about anything from getting a new ID card to needing a copy of my insurance information. Adria and Kelly are both extremely responsive and, past that, go out of their way to proactively work to get my wife and I the coverage that best meets our needs.”
Eugene Munley, Mayfield, PA
“Absolute BEST service……LOVE our rep Kelly Dolphin. She knows what she is doing, accurate and prompt with getting back to you. GREAT customer service.”
Joseph Gaughan, Scranton, PA
“Hands down the best insurance agency to work with. My agent, Kristy Rosiak, has been an amazing advocate in helping me with some rather complicated insurance issues and was able to get me great rates on policies for my small business. Very responsive and easy to work with. I would recommend her to anyone for all their insurance needs!”
Andrew Said, Mount Pocono, PA
“We’ve been with Joyce,Jackman & Bell for just over one year. Super friendly, professional and just a pleasure to do business with. Wish I had switched years ago.”
Tracy Wright, Pittston, PA
“In, our almost 70 years here on the Big Blue Marble, we’ve dealt with many insurance agents. Our experience with Kelly Gaughan Dolphin, with Joyce Jackman & Bell, has been flawless. At this point on the journey, we are not huge purchasers of insurance. Kelly, treated us as if we were a million-dollar account. Additionally, her customer service is impeccable. If, you’re looking for great coverage and amazing service, don’t hesitate to call her for a quote. You won’t regret it.”
Diane and Richard Jablonski, Clarks Summit, PA
“Excellent Quotes. Friendly Service!”
Tim Barrett, Exeter, PA
“Great service! I work with Kelly on all my insurance needs and she is so knowledgeable and very responsive to all our needs. She makes the process of renewing or changing insurance so easy, answers all of my questions timely and finds ways to save me money.”
Bridget Russell, Chicago, IL
“We have had our insurance with Joyce, Jackman & Bell for over 16 years and have always had a positive experience. We moved recently and had to obtain new homeowner’s insurance and decided to bundle our auto insurance as well. Kelly Dolphin is so wonderful to work with – she made the whole process seamless and easy, giving us peace of mind. Kudos to Kelly, Andrew and the whole team at Joyce, Jackman & Bell!”
Becky Bell, Clarks Summit, PA
“I recommend you (Kelly Dolphin) and your firm to anyone I know who has personal lines insurance needs to fill. With your considerations of pricing and the fitness of your firm’s offered products to the client’s exposures, your sound advice, and prompt service are guarantees of satisfaction and peace of mind.”
Jim Jordan, Scranton, PA
“I had the pleasure of doing business with her (Leah Kendra) for many years with the utmost satisfaction. Her work ethics are the very best; handling questions and problems immediately and continues to follow through. Leah works for you as if you are her only client.”
Rose Marie Mizerak and Dr. Bernard M Frantz
“This was the first time I had to file a claim and was very pleased with the way the entire ordeal was handled by Travelers. From my original call, the response time from all Travelers contacts from the Joyce Haggerty Bell insurance personnel to the contacts on the 800 number and the visit from the claims auditor Matthew Sarian. Everything was handled in a very professional and courteous way. I am retired with a financial background and was pleasantly surprised by how the payment was immediately processed.”
Many thanks – Charles and Carol Salvo
“Kelly Dolphin at Joyce, Jackman & Bell has been an absolute pleasure to work with over all the years. Her customer service skills are excellent. She really cares about her customers. Always willing and happy to help in whatever way possible. Keep up the great work Kelly!”
Robert and Marge Farrell and the Borgonsoli Family, Colonia, NJ
“The personal touch is important because it lets us know that you care and will always be there to help. JJB always goes above and beyond for us with even the smallest thing.”
Joyce Fath, Dupont, PA
“My agent, Kelly Dolphin, is fantastic! She is responsive, professional, and I feel she has my best interest at heart.”
Eugene Munley, Mayfield, PA
“Based on recommendations from other local business owners I contacted Andrew Bell to handle my property and business insurance policies. I have been loyal to Joyce, Jackman & Bell because of how well my accounts have been handled by all who work there, especially Leah Kendra. I tell all who solicit my insurance business not to bother before Leah retires. Thanks for always having my best interests!”
Michael Stalter – Stalters Cafe, Scranton
“Andrew Bell is always helpful and timely. He offers affordable pricing and great service.”
Stephen Nocilla – Saint Francis Commons Association, Scranton
“Kelly Dolphin has always been there for me and assists me with everything she can in a very timely and efficient manner!”
Linda Walton-Ceklosky – Wapwallopen
“Leah Kendra is always accessible when we have questions. Thanks for many years of great service!”
Deborah & Peter Musinksi – West Pittston
“Kelly Dolphin gives us good service. She is always there when help is needed!
John & Christine Ofcharsky – South Abington Twp.
“Kelly Dolphin is fabulous! Clear, concise, quick, informative and supportive. Just the Best!”
Sandra Jackson – Mableton, GA
“Organizations always say they are working for the customer, but this one really does. Everyone with whom I have had contact at this organization has given me superlative service; however, my agent, Andrew Bell, deserves special mention. First, he is the most knowledgeable insurance agent with whom I have worked over many years in business and, secondly, in the course of our four year relationship he has reduced my premium from $1,813 to $1,230 and again this year to $959 for a net savings of 47% or $583 from my original premium amount. And if that wasn’t enough, he increased my business insurance protection. Now THAT is customer service!”
Pamela Pride – Montana Self Storage
“Kristy (Rosiak) is always prompt with her responses to our questions and has lots of knowledge of the business. I give her a WOW in experience.”
Jean Cawley – J. Cawley Moving, LLC, Pittston, PA
“For the first time since 1995, my premium dropped instead of increasing. I have Andrew Bell to thank for that.”
Paul Caldwell – Route 819 Mini Storage
“Joyce, Jackman & Bell have been very helpful to me. I’m getting the best insurance at the best price. I’m saving $500 a year on car insurance which I’m very happy about. I’m telling all my friends about it. Who wouldn’t want to save that kind of money? Thanks, Joyce, Jackman & Bell.”
David Wojnarski – Swoyersville, PA
“I was very pleased with the friendly, courteous service which I received. When I inquired about coverage, I was impressed with the quick response in finding the coverage we needed. Our policy was explained in detail and all my questions were answered. ”
Sandra Ross – Crown Point Storage
“Just a quick note to thank Tom Conigliaro for his support over the years. His training and guidance have really helped reduce our hazards and accidents here at Arcos. PLUS, it helped us dot our “i’s” and cross our “t’s” so that the audit went well. Thank you again for your help.”
Ken Freed, Busines Manager, Arcos Industries, LLC
“Andrew Bell calls us personally when our insurance is set to renew. He explains our coverages, asks about new changes and lets us know what options we have. He is excellent to work with.”
Ruth & Linden Knapp – Express Storage
“My most sincere compliments for the personal and kind care given to me by James Haggerty Jr and his able assistant Kelly Dolphin. His time and expertise are much appreciated. ”
Mary H. – Clarks Summit, PA
“Not only did Joyce, Jackman & Bell increase our insurance coverage, but they saved us a lot of money. They reduced our premium by 23%. That’s a savings of $857!”
Norm Hubbard – Oak Hill Self Storage, Moosic, PA
“Lenore (Cawley) and Ellen (Cantafio) are AWESOME!!”
Scott Sinclair – The Box Butler
“Wonderful customer service! Our service rep, Leah Kendra, couldn’t do more for us. She knows our business and is on top of all our needs. We couldn’t ask for better-personalized service. We have been a customer of Joyce, Jackman & Bell for years and wouldn’t dream of going anywhere else.”
Kerri Ann Mazurik – Perih Group, LLC, Gouldsboro, PA
“Making changes to policy today and Kelly Dolphin was great. Prompt, courteous service–resolved all my issues in no time at all. Thank you, Kelly, for your professionalism!!”
Mary Moskwa, Scranton, PA
“Kelly Dolphin was fantastic! She is one of the very best I have ever dealt with and I’m sure anyone else who knows her would agree. Thanks for everything Kelly and Joyce, Jackman & Bell Insurors for your fantastic hands-on service, simply the best.
Mark Kornish
John C., Bedford Mini Storage
“My needs are filled when something comes up. Andrew keeps the price down while maintaining great insurance coverage for me.”
Steve I., AAA Mini Storage
“I feel like Andrew Bell really cares about me. He gets me the right coverage at the best cost!”
“Joyce, Jackman & Bell service all of my insurance needs for my personal and business needs. The client service team is top notch, always professional and prompt. I highly recommend them to anyone in the market for insurance.”
Scott Verdine
Thank you, Kelly and The whole Team for always assisting me with my Insurance needs! Highly Recommend!
Angela Garcia