Ellen has over 16 years of experience in the insurance industry. She began her career in 1994 as a Claims and Payments Specialist for Pennsylvania Claims, a third party administrator for Workers' Comp self-insured companies. She joined the parent company, Chamberlin Insurance, in 1997 to head up their Claims Department and became a fully licensed insurance agent in 1998. In 2000, she joined Joyce, Jackman & Bell as Client Service Manager for our Personal Lines division. She was promoted to Senior Client Service Manager for Commercial Accounts in 2008. Since then Ellen has worked tirelessly to maintain a customer retention rate in excess of 96%.